The long awaited Green Deal proposed by the Government is finally taking shape. There have been a couple of false dawns before now, but it does seem that the industry is gearing itself up for an imminent start. The way a company will qualify to be a Green Deal provider has also become clearer, and many of the big national companies are preparing for this. On a local level, and in West Cornwall, so is Philip Whear Windows & Conservatories Ltd. As a forward-thinking Cornish company we have, over the past four or five years, been making sure our fabricators and fitters achieve industry-standard National Vocational Qualifications (NVQs) – which is one of the requirements for achieving new Green Deal provider status. Because we wanted to invest in our staffsince 2007 we have already exceeded the Department for Communities and Local Government (DCLG) requirement of all staff to be qualified to NVQ 2 (Skilled) level. All our fabricators, who make your frames in our Redruth, factory, are already qualified to NVQ 3 (Advanced Skilled) . Our fitters/installers are all at least NVQ2 (Skilled) and three have achieved NVQ 3(Advanced Skilled)level. Our office staff are all either graduates or hold degree-level professional qualifications appropriate to their function. Taking all this together we are probably the best qualified workforce in this industry in Cornwall, making sure that we are ‘Green Deal’qualified – and more than capable.
In addition to beingvery well qualified we are FENSA registered. FENSA, who operate a ‘competent person scheme’ (CPS) for the installation of doors, have just announced a requirement in companies registered with them that fitters/installers must hold a minimum of NVQ 2 and surveyors must hold a minimum of NVQ3 by June 2014 in order for a company to become Certified Installers.We are already qualification compliant to become Certified Installers with FENSA. Philip Whear Windows & Conservatories Ltd is also a member of The Glazing Ombudsman (TGO). This body, unlike the ‘other’ - shareholder owned - body DGCOS, is a not-for-profit organisation and is set up jointly by FENSA and The Glass and Glazing Federation (GGF) to ensure that customers who suffer a legitimate grievance by a member firm have an appropriate Ombudsman scheme to which they can refer in the event of a dispute. TGO is an entirely independent body and is staffed by skilled, experienced and qualified arbitrators. In the event that a ruling is made against a company it is TGO who reimburses the customer, and then TGO recovers the cost from the company if they have been adjudged at fault. We hope never to give cause for a customer of ours to have to resort to TGO for dispute resolution, much preferring to work to our Mission Statement and resolve issues before they become disputes, but feel that we should give our customers that additional level of consumer protection for their peace of mind.
When thinking of your Green Deal options for energy conservation, or simply updating your home and choosing between a timber or a uPVC orangery or conservatory, new windows or new doors (-painted in any colour, don’t forget) remember that there is a well established local Cornish company, employing highly qualified and skilled craftsmen who still make their own products by hand in their own factory in Pool, near Redruth. They offer more than their 10 year guarantee; they offer rock-solid TGO consumer protection.They also offer innovative design and technical solutions, knowledgeable and helpful staff, a wide range of materials, top quality products and years of satisfaction from choosing the right company.
Today, just as 27 years ago when they started out, Philip Whear Windows & Conservatories Ltd are ready to help with your requirements - be they Green Deal or other home improvements – with advice, with planning and with realising your dreams through a personal service from a highly reputable , long established, local company who can justifiably say, proudly, ‘Made in Cornwall’.